Privacy Policy

Please read the following privacy policy prior to use, access and purchase from https://www.itsrainingcandles.com. By using our website and purchasing our products, you have acknowledged and agreed to this privacy policy.

1. Personal information we collect

When you make a purchase, create an account, subscribe or fill up a form on our website, we collect the personal information provided by you that is relevant to that interaction. For example, customer's name, mailing address, billing address, phone number, email address, credit card information and any other information that you choose to provide.

When you visit our website, we also automatically collect certain information about your device, including information about your web browser, internet protocol (IP) address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

2. What we do with your personal information

We may collect and use your personal data for any or all of the following purposes:

 

(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

(b) responding to, handling, and processing queries, requests, complaints, and feedback from you;

(c) managing your relationship with us;

(d) processing payment or credit transactions;

(e) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(f) any other purposes for which you have provided the information;

(g) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes;

(h) any other incidental business purposes related to or in connection with the above; and

(i) sending marketing emails about promotions, new product launches, etc, with your consent.

3. Disclosure

 

We may disclose your personal data:

 

(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you;

(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes; or

(c) Where it is required by law to do so.

 

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

4. Consent

When you provide us with personal information detailed in (1) above, you imply that you consent to us collecting and using these information for that specific reason only.

If we ask for your personal information for a secondary reason such as for sending marketing emails, we will ask you directly for your consent. You may also unsubscribe at any time by clicking the 'unsubscribe' button at the bottom of our marketing emails.

5. Withdrawal of consent

You may withdraw your consent for us to contact you or request for us to remove your account and/or personal data from our system at anytime, by contacting us via email at itsrainingcandles.sg@gmail.com.

6. Retention of personal data

 

(a) We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

(b) We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

7. Third-party services

We use third-party services such as our courier service and payment gateways in order to fulfil your order. In general, your personal information will only be collected, used and disclosed by these third-party providers to the extent necessary to allow them to perform the services they provide to us. However, please note that these third-party service providers have their own privacy policies which we encourage you to read, as once you leave our website or are redirected to a third-party website or application, you would no longer be governed by this privacy policy.

8. Links to external websites

Our website may contain links to external websites that may direct you away from our site. Once you leave our website or are redirected to a third-party website or application, you would no longer be governed by this privacy policy.

9. Protection of personal data

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as encryption of data, up-to-date antivirus protection, securely erase storage media in devices before disposal, and usage of one time password(otp)/2 factor authentication (2fa) to secure access. 

 

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

10. Changes to this privacy policy


We reserve the right to update this privacy policy at any time. If required by the applicable law, we will notify you of any material changes to this Policy.


11. Contact us


For more information about our privacy policy, if you have questions, or if you would like to make a complaint, please contact us by e-mail at itsrainingcandles.sg@gmail.com.