Terms & Conditions

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Please read the following terms and conditions prior to use, access, and purchase from https://www.itsrainingcandles.com.

By using our website and purchasing our products, you have acknowledged and agreed to these terms and conditions below.

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1. Orders

In order to make a purchase on our website, you may check out as guest or create an account. Thereafter, please proceed to make payment to confirm your order. After order confirmation, kindly allow a processing time of 3 working days for our candles, and 1 working day for our reed diffusers/room sprays. Excluding the processing time, delivery to your doorstep will take approximately 1-2 working days*.

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Please ensure that the recipient's address you have entered is accurate, as we will not be liable for any missing/lost parcels due to incorrect address provided. In this case, no refund will be allowed.

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*We do not guarantee these delivery times as delivery is done by a third party.

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2. Products

As our products are hand made, each item is unique and we cannot guarantee it will look exactly the same as the product images shown on our website. We also reserve the right to make minor changes to our packaging if the need arises. The description, prices and availability of any products on the website may be changed or amended without prior notice.

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When you purchase our candles, you are agreeable to the following -

 

- The burn times for our candles displayed on our website is approximate, and we do not guarantee it will be exactly the same. This is because burn times vary based on different factors such as proper candle care, how long a candle is burnt at a time, surrounding temperature, etc

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- As our candles are hand made using natural wax, it is normal for them to not have a completely perfect look.

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When you purchase any of our products, you are agreeable to the following -

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- To adhere to safety and usage guidelines in paragraph 3.

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3. Safety and Candle Care

Candles are a fire hazard and may cause serious injury. We urge our customers to exercise utmost caution when using our candles by following the guidelines below:

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- Burn on a stable, heat resistant surface away from drafts.

- Handle with care as the jar may become hot.​

- Never leave the candle unattended.

- Keep away from children and pets.​

- Do not use if you or your pets have sensitivity to natural essential oils.

- After each burn, trim the wick to about 3-4mm in height.

- If the flame becomes too large, extinguish the flame and trim the wick to about 4mm.

- We recommend not burning the candle for more than 4 hours at a time to keep the flame controlled.

- Put out the flame and discontinue use when there is only 1/4-1/2 inch of unmelted wax left in the jar.

- Use within 6-12 months for best results.

- Proper candle care and safety is important for optimal candle performance, please visit Candle Usage to learn more.

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When using our room sprays, the following safety guidelines should be adhered to:

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- Shake well before use and sprays 2-3 times towards the centre of the room

- Perform a patch test of spraying on linen to avoid staining

- Do not spray directly on body, floor or furniture

- Avoid overspraying as it may cause floors to become slippery

- Product contains alcohol, keep away from heat and open flames

- Keep away from pets and children

- Store in a cool area away from heat and direct sunlight

- Use within 1 year for best results

- Please visit Room Spray Usage to learn more.

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When using our reed diffusers, the following safety guidelines should be adhered to:

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- Avoid contact with skin and eyes

- Keep away from heat and open flames

- When not in use, store in a cool, dark area away from direct sunlight

- Best used within 1-2 years

- Please visit Reed Diffuser Usage to learn more.

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It's Raining Candles will not be liable for any damages or injuries that may arise out of the use of our products.

 

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4. Payment Option

Accepted Payment Mode: credit card or paynow (via our website only).

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5. Returns & refunds

We make and package our candles with utmost care. However, if the item is defective, we would be glad to offer you a refund or replacement. Replacements are subject to stock availability. Kindly contact us at itsrainingcandles.sg@gmail.com within 14 days of receiving your order.

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The order number, reason for return or refund and pictures must be provided to us.

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Scent is subjective and varies according to each individual's personal taste. For this reason, we will not provide refunds or replacements for change of mind, etc.

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6. Shipping Information

We offer doorstep delivery by Qxpress within Singapore.

 Courier Delivery

• Flat fee of $3.50 for all orders below $75

• Free shipping for orders $75 and above

• Delivery time is approximately 1-2 working days* (excluding processing time of 3 working days for candles and 1 working day for room sprays).

• Easy online tracking at Qxpress website. A tracking number will be sent to your email once the order has been shipped out. You can track your order using the tracking number at the link below.

• https://www.qxpress.net/Customer/PopupTraceParcels?TrackingNo=

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*We do not guarantee these delivery times as delivery is done by a third party.