Frequently Asked Questions

Where can I learn more about what your products are made of, and how to use them?

Learn more about our candles here, our reed diffusers here, and our room sprays here.

How long will it take for my order to reach me?

There is a 2-3 working day processing time for us to prepare your candles/1 working day to prepare your reed diffusers/room sprays. Excluding processing time, it would take about 1-2 working days* for your order to be delivered. Once your order is on the way, we'll send an email with the tracking number.

*As delivery is done by a third party, we cannot guarantee these delivery times.

How do I get a refund or replacement?

We offer refunds or replacements (subject to stock availability) for defective items.

Kindly contact us at itsrainingcandles.sg@gmail.com within 14 days of receiving your order with your order number, reason for return or refund and photos.

We are unable to accept refunds or replacements for change of mind, etc.

 

Do you accept orders for events?

Yes we do! Just let us know a few months in advance to take into account planning time and shipping time for our raw materials and supplies.

Do you deliver overseas?

We only deliver to Singapore addresses at the moment.

I have other questions.

Do email us at itsrainingcandles.sg@gmail.com for any other questions and we'll reply within a day :) We're always happy to help.